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Returns Policy

Returns

All Returns: must be made within 30 days of receipt of purchase.

We take care with your order , please be sure to check all your product choices and designs carefully before placing you order.   If you have made an error in your order please contact us about it as there may be some way we can help you...

we printers can work magic you know!

You can return a product for a refund or exchange if:

  • your artwork is incorrectly printed ( wrong artwork or position on the garment)
  • you've received the wrong garment or one with a manufacturing defect
  • any garment bought 'blank' (without custom printing) as long as it is has not been worn or washed and is in brand new condition

We cannot accept:

  • custom printed clothing made to order cannot be returned or exchanged because you have ordered the wrong garment colour, size, style or quantity
  • custom printed clothing cannot be returned or exchanged because you have changed your mind
  • clothing that has been worn, washed or has make-up stains
  • garments damaged by misuse or failure to follow the care instructions
  • clothing printed with designs created by you containing errors such as:
    • poor quality, low resolution images uploaded for printing
    • voids, colour fade or other print limitations identified for your consideration when designing and ordering for all-over printed garments
    • spelling, punctuation or grammatical errors
    • unintended print outcomes from choices made by you in the design process

Shipping charges for products returned:

All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.

To return your items:

  1. Contact sales@bgdecalandapparel.com or call 262-343-1213 to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement or a refund.
  2. Write the RMA number on the outside of the return parcel.

Send the package to:

BG DECAL AND APPAREL  - Returns

120 N. Main Street Suite 120

West Bend WI 53095

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